TERMS AND CONDITIONS
EXPEDITIONS INTERNATIONAL LIMITED TRADING AS XPED GLOBAL
attention before we confirmed your booking, form the basis of your contract with Expeditions International
Limited trading as Xped Global, company number 12531538 and registered address of 601 London Road,
Westcliff-On-Sea, England, SS0 9PE (“we”, “us”, “our”). Please read them carefully as they set out our
respective rights and obligations. In these Booking Conditions references to "you" and "your”, include the
first named person on the booking and all persons on whose behalf a booking is made or any other person
to whom a booking is added or transferred.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on
the booking that:
a. he/she has read these Booking Conditions and has the authority to and does agree to be bound
authorised on behalf of all persons named on the booking to disclose their personal details to us,
including where applicable special categories of data (such as information on health conditions or
disabilities and dietary requirements);
c. he/she is over 18 years of age and resident in the United Kingdom and where placing an order for
services with age restrictions declares that he/she and all members of the party are of the
appropriate age to purchase those services;
d. he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed
on the booking.
1. Booking Process & Paying For Your Arrangements
We will arrange a consultation with you as the lead booker of your party and prepare a draft itinerary and a
budget for your tour. If you wish to proceed with the draft itinerary we have prepared for you, a booking is
made with us when you pay us upon completion of the booking form and payment of a deposit of 20% of
the full price of the tour (or full payment if you are booking within 12 weeks of departure). We will then
issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a
booking confirmation at our absolute discretion. A binding contract will come into existence between you
and us as soon as we have issued you with a booking confirmation. We will undertake detailed research
based on your draft itinerary to secure your accommodation, route, points of interest and any other details
involved in your tour. Once completed, we will present you with your final itinerary for the agreed budget
and present any optional extras and upgrades that are available for your tour.
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 12
weeks prior to scheduled departure. If we do not receive this balance in full and on time, we reserve the
right to treat your booking as cancelled by you in which case we shall retain your deposit.
We endeavour to ensure that all the information on our website is accurate, however occasionally changes
and errors occur and we reserve the right to correct details in such circumstances.
3. Insurance and extra information
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance
fully covers all your personal requirements including pre-existing medical conditions, cancellation charges,
medical expenses and repatriation in the event of accident or illness. If you choose to travel without
adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which
insurance cover would otherwise have been available.2
It is a strict requirement that all driving participants must be in possession of a valid driving licence before
the start date of their chosen holiday.
Furthermore, each person named on the booking is required to provide us with a completed health
declaration no later than 12 weeks before the start of your chosen holiday (or if you have booked within 12
weeks, at the time of booking). It is your responsibility to inform us if your circumstances change prior to
your tour, as we will prepare any medical and dietary plans based upon each health declaration.
We reserve the right to correct errors in the prices of confirmed holidays. We also reserve the right
to increase the price of confirmed holidays solely to allow for increases which are a direct
consequence of changes in:
(i) the level of taxes or fees chargeable for services applicable to the holiday imposed by third
parties not directly involved in the performance of the holiday, including tourist taxes; and
(ii) the exchange rates relevant to the package.
We will absorb and you will not be charged for any increase equivalent to 4% of the price of your travel
arrangements, which excludes any amendment charges and/or additional services or travel arrangements.
You will be charged for the amount over and above that.
However, if this means that you have to pay an increase of more than 8% of the price of your confirmed
holiday (excluding any insurance premiums, amendment charges and/or additional services or travel
arrangements), you will have the option of accepting a change to another holiday if we are able to offer
one (if this is of lower quality you will be refunded the difference in price), or cancelling and receiving a full
refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or
additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise
your right to do so within 7 days from the issue date printed on your final invoice. We will consider an
appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse
Should the price of your holiday go down due to the changes mentioned above, then any refund due will
be paid to you less an administrative fee of £40. However, please note that travel arrangements are not
always purchased in local currency and some apparent changes have no impact on the price of your travel
due to contractual and other protection in place.
There will be no change made to the price of your confirmed holiday within 20 days of your departure nor
will refunds be paid during this period.
5. Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English
law. We both agree that any dispute, claim or other matter which arises between us out of or in connection
with your contract or booking will be dealt with by the Courts of England and Wales only. You may
however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if
you wish to do so.
6. Cutting your holiday short
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not
used. If you cut short your holiday and return home early in circumstances where you have no reasonable
cause for complaint about the standard of accommodation and services provided, we will not offer you any
refund for that part of your holiday not completed, or be liable for any associated costs you may incur.
Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest
that any claim is made directly with them.
7. If You Change Your Booking & Transfers of Bookings3
If you wish to change any part of your booking after our confirmation invoice has been issued, you must
inform us in writing as soon as possible. This should be done by the first named person on the booking.
Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested
change. Where we can meet a request, all changes will be subject to payment of an administration fee of
£40 per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our
suppliers in making this change. You should be aware that these costs could increase the closer to the
departure date that changes are made and you should contact us as soon as possible. Where we are
unable to assist you and you do not wish to proceed with the original booking we will treat this as a
cancellation by you. A cancellation fee may be payable in accordance with clause 8.
Transfer of Booking:
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to
someone else, subject to the following conditions:
a. that person is introduced by you and satisfies all the conditions applicable to the holiday;
b. we are notified not less than 7 days before departure;
c. you pay any outstanding balance payment, an amendment fee of £40 per person transferring,
as well as any additional fees, charges or other costs arising from the transfer; and
d. the transferee agrees to these booking conditions and all other terms of the contract between
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find
a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs.
Otherwise, no refunds will be given for passengers not travelling or for unused services.
Important Note: Certain arrangements may not be amended or transferred after they have been
confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the
8. If You Cancel Your Booking Before Departure
If you or any other member of your party decides to cancel your confirmed booking you must notify us. In
the first instance please send your notification email to firstname.lastname@example.org and formally in writing to:
Mike Burton, Xped Global, Kingsridge House, 610 London Road, Westcliff-on-Sea, Essex SSO 9PE. Your
notice of cancellation will only take effect when it is received in writing by us at our offices and will be
effective from the date on which we receive it.
Should one or more member of a party cancel, it may increase the per person holiday price of those still
travelling and you will be liable to pay this increase.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as
Period before departure in which you notify
More than 12 weeks Deposit only
12 weeks or less 100% of holiday cost
Please note that insurance premiums and amendments charges are not refundable in any circumstances.
Important Note: Certain arrangements may not be amended after they have been confirmed and
any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the
arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to
reclaim these charges.4
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
Cancellation by You due to Unavoidable & Extraordinary Circumstances:
You have the right to cancel your confirmed holiday before departure without paying a cancellation charge
in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its
immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the
transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of
the monies you have paid but we will not be liable to pay you any additional compensation. Please note
that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office
advises against travel to your destination or its immediate vicinity. For the purposes of this clause,
“unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human
health such as the outbreak of serious disease at the travel destination or natural disasters such as floods,
earthquakes or weather conditions which make it impossible to travel safely to the travel destination.
This clause 8 outlines the rights you have if you wish to cancel your booking. Please note that there is no
automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and
Additional Charges) Regulations 2013 (Directive 2011/83/EU).
9. If We Change or Cancel
As we plan your holiday arrangements many months in advance we may occasionally have to make
changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or
your travel agent as soon as reasonably possible if there is time before your departure but we will have no
liability to you. Examples of minor changes include change of accommodation to another of the same or
higher standard or a change to the duration of your tour, or the change of duration to any destination
included on your tour.
Occasionally we may have to make a significant change to your confirmed arrangements. Examples of
“significant changes” include the following, when made before departure:
(a) A change of accommodation area for the whole or a significant part of your time away.
(b) A change of accommodation to that of a lower standard or classification for the whole or a
significant part of your time away.
(c) A significant change to your itinerary, missing out one or more destination entirely.
Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date,
except for reasons of Events Beyond Our Control or failure by you to pay the final balance.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time
to do so before departure, we will offer you the choice of:
i (for significant changes) accepting the changed arrangements; or
ii having a refund of all monies paid; or
iii if available and where we offer one, accepting an offer of an alternative holiday (we will refund
any price difference if the alternative is of a lower value).
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we
will contact you again to request notification of your choice. If you fail to respond again, we will assume
that you have chosen to accept the change or alternative booking arrangements.
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in
the following circumstances:
(a) If, where we make a significant change, you do not accept the changed arrangements and cancel
(b) If we cancel your booking and no alternative arrangements are available and/or we do not offer
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
Period before departure in which we notify you Amount you will receive from us*
More than 12 weeks Nil
12 – 8 weeks prior to departure £10
8 – 4 weeks prior to departure £20
Less than 4 weeks prior to departure £30
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
(a) where we make a minor change;
(b) where we make a significant change or cancel your arrangements more than 12 weeks before
(c) where we make a significant change and you accept those changed arrangements or you accept
an offer of alternative travel arrangements;
(d) where we have to cancel your arrangements as a result of your failure to make full payment on
(e) where the change or cancellation by us arises out of alterations to the confirmed booking
requested by you;
(f) where we are forced to cancel or change your arrangements due to Events Beyond Our Control
(see clause 10).
If we become unable to provide a significant proportion of the arrangements that you have booked with us
after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and
where those alternative arrangements are of a lower standard, provide you with an appropriate price
10. Events Beyond Our Control
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you
compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the
purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our
supplier’s control, the consequences of which could not have been avoided even if all reasonable
measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife,
significant risks to human health such as the outbreak of serious disease at the travel destination or
natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel
safely to the travel destination or remain at the travel destination, the act of any government or other
national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure,
natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with
transport and all similar events outside our or the supplier(s) concerned’s control.
Brexit Implications: please note that certain travel arrangements may be affected as a result of the United
Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight
routes, access to certain ports and airports, etc.. Please rest assured that this is something we will
continue to monitor and will advise our customers as soon as possible if we become aware of any
confirmed bookings that will be affected. However, since this is something which is completely
unprecedented and outside our control, we would treat any such changes as Events Beyond Our Control,
and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we
will not be liable to pay you any compensation.
11. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular
facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by
us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The
fact that a special request has been noted on your confirmation invoice or any other documentation or that6
it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any
special request will not be a breach of contract on our part unless the request has been specifically
confirmed by us. We do not accept bookings that are conditional upon any special request being met.
12. Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special
requirements you may have. If you or any member of your party has any medical problem or disability
which may affect your booking, please provide us with full details before you make your booking so that we
can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a
doctor’s certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly
accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give
us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we
become aware of these details.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem
during your holiday, please inform your Tour Leader locally immediately who will endeavour to put things
right. If your complaint is not resolved locally, please email your complaint to email@example.com and
formally in writing to: Mike Burton, Xped Global, Kingsridge House, 601 London Road, Westcliff-on-Sea,
Essex SSO 9PE.
If the problem cannot be resolved and you wish to complain further, you must send formal written notice of
your complaint to us at our office, ideally within 28 days of the end of your stay, giving your booking
reference and all other relevant information. Please keep your letter concise and to the point. This will
assist us to quickly identify your concerns and speed up our response to you. Failure to follow the
procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your
complaint, and will affect your rights under this contract.
You can access the European Commission Online Dispute Resolution (ODR) platform at
http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it
will not determine how your complaint should be resolved. Please Note: the ODR platform is unlikely to be
available for use by UK consumers at such a point that the UK ceases to be a member of the European
14. Your Behaviour
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to
disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager or any other person
in authority, your behaviour or that of any member of your party is causing or is likely to cause distress,
danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay
or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the
event of such termination our liability to you and/or your party will cease and you and/or your party will be
required to leave your accommodation or other arrangements immediately. We will have no further
obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be
made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party
may also be required to pay for loss and/or damage caused by your actions and we will hold you and each
member of your party jointly and individually liable for any damage or losses caused by you or any
member of your party. Full payment for any such damage or losses must be paid directly to the hotel
manager or other supplier prior to departure. If you fail to make payment, you will be responsible for
meeting any claims (including legal costs) subsequently made against us as a result of your actions
together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no
connection with your booking arrangements or with us.7
15. Our Responsibilities
(1) We will accept responsibility for the arrangements we agree to provide or arrange for you as an
“organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out
below and as such, we are responsible for the proper provision of all travel services included in your
package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our
suppliers negligently perform or arrange those services and we don’t remedy or resolve your complaint
within a reasonable period of time, and this has affected the enjoyment of your package holiday you
may be entitled to an appropriate price reduction or compensation or both. You must inform us
without undue delay of any failure to perform or improper performance of the travel services
included in this package. The level of any such price reduction or compensation will be calculated
taking into consideration all relevant factors such as but not limited to: following the complaints
procedure as described in these Booking Conditions and the extent to which ours or our employees’ or
suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your
responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage,
expense, cost or other claim of any description if it results from:
(a) the acts and/or omissions of the person affected; or
(b) the acts and/or omissions of a third party unconnected with the provision of the services
contracted for and which were unforeseeable or unavoidable; or
(c) Events Beyond Our Control (as defined in clause 10).
(3) We limit the amount of compensation we may have to pay you if we are found liable under this
(a) loss of and/or damage to any luggage or personal possessions and money: the maximum
amount we will have to pay you in respect of these claims is an amount equivalent to the excess
on your insurance policy which applies to this type of loss per person in total because you are
required to have adequate insurance in place to cover any losses of this kind.
(b) Claims not falling under (a) above and which don’t involve injury, illness or death: the
maximum amount we will have to pay you in respect of these claims is up to three times the price
paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable
where everything has gone wrong and you or your party has not received any benefit at all from
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our
supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years)
must also assign to us or our insurers any rights they may have to pursue any third party and must
provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any
(a) which on the basis of the information given to us by you concerning your booking prior to our
accepting it, we could not have foreseen you would suffer or incur if we breached our contract with
(b) relate to any business;
(c) indirect or consequential loss of any kind.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or
where they are not advertised in your itinerary. For example any excursion you book whilst away, or
any service or facility which your hotel or any other supplier agrees to provide for you.8
(8) Where it is impossible for you to return to the tour completion point of your package, due to
“unavoidable and extraordinary circumstances”, we shall provide you with any necessary
accommodation (where possible, of a comparable standard) for a period not exceeding three nights per
person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant
women or unaccompanied minors, nor to persons needing specific medical assistance, provided we
have been notified of these particular needs at least 48 hours before the start of your holiday. For the
purposes of this clause, “unavoidable and extraordinary circumstances” mean warfare, acts of
terrorism, significant risks to human health such as the outbreak of serious disease at the travel
destination or natural disasters such as floods, earthquakes or weather conditions which make it
impossible to travel safely back to your departure point.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of
your contracted arrangements with us. For any excursion or other tour that you book, your contract will be
with the operator of the excursion or tour and not with us. We are not responsible for the provision of the
excursion or tour or for anything that happens during the course of its provision by the operator.
17. Insolvency Protection
We provide full financial protection for our package holidays, which don’t include flights.
Expeditions International Limited, trading as Xped Global, is a company committed to customer
satisfaction and consumer financial protection. We are therefore pleased to confirm that, at no extra cost to
you, and in accordance with ''The Package Travel, Package Tours Regulations'' all passengers booking
with Expeditions International Limited are fully insured for the initial deposit, and subsequently the balance
of monies paid as detailed in your booking confirmation form. Your money is fully protected and is held
within an independent Trust Account, managed by Protected Trust Services Ltd of 307-315 Holdenhurst
Rd, Boscombe, Bournemouth BH8 8BX and its Trustees, chartered accountants - Elman Wall Ltd of 8th
Floor, Becket House, 36 Old Jewry, London EC2R 8DD.
If you book arrangements other than package holiday from us, your monies will not be financially
protected. Please ask us for further details.
18. Passport, Visa and Immigration Requirements & Health Formalities
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements
applicable to your itinerary. We can only provide general information about this. You must check
requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your
own doctor as applicable. Requirements do change and you must check the up to date position in good
time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your
passport is in its final year, you should check with the Embassy of the country you are visiting. For further
information contact the Passport Office on 0870 5210410 or visit
Special conditions apply for travel to the USA, and all passengers must have
individual machine readable passports. Please check https://uk.usembassy.gov . For
European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit
Non British passport holders, including other EU nationals, should obtain up to date advice on passport
and visa requirements from the Embassy, High Commission or Consulate of your destination or
country(ies) through which you are travelling,9
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not
complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse
us in relation to any fines or other losses which we incur as a result of your failure to comply with any
passport, visa, immigration requirements or health formalities.
19. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers
provide these services in accordance with their own terms and conditions which will form part of your
contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you,
usually in accordance with applicable International Conventions. Copies of the relevant parts of these
terms and conditions are available on request from us or the supplier concerned.
20. Prompt Assistance
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt
assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate
information on health services, local authorities and consular assistance, and assistance with distance
communications and finding alternative travel arrangements. Where you require assistance which is not
owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any
alternative travel arrangements or other such assistance you require. Any supplier, airline or other
transport supplier may however pay for or provide refreshments and/or appropriate accommodation and
you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will
not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our
prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to
charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a
member of your party, or otherwise through your or your party’s negligence.
21. Delays, Missed Transport Arrangements and other Travel Information
In some circumstances, we may request that you book your departure flight to arrive the day prior to the
tour date to ensure your tour goes ahead as planned. If you or any member of your party misses your flight
or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason,
you must contact us immediately. If you are unable to arrive at the departure destination as specified in your
booking confirmation or itinerary due to a flight delay or cancellation, we are unable to refund you for any
part of the tour you have missed.
We cannot accept liability for any delay which is due to any of the reasons set out in clause 10 of these
Booking Conditions (which includes the behaviour of any passenger(s) on any flight who, for example, fails
to check in or board on time).
22. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the
countries and areas in which you will be travelling and to make your decisions accordingly. Advice from
the Foreign Office to avoid or leave a particular country may constitute Events Beyond Our Control. (See